Early detection
Early detection is important as players are offered information and assistance as soon as a marker of harm is identified. We want all our customers to enjoy the thrill and excitement of gambling, and we work proactively to keep them in experiencing gambling as a form of entertainment. For the majority of players, gambling is a fun and pleasurable experience. However, for a smaller but nevertheless significant group – approximately 2% – gambling can become harmful, for both the players and their close ones.
To support our customers, we offer self-exclusion and control tools (such as deposit limits, reality checks, and loss limits) on all brands’ websites. More so, via our inhouse built player monitoring system, PS-EDS, the Responsible Gambling team monitor and detect harmful gambling behaviours early on. Once a customer starts to show markers of harm, we advise and provide relevant support.
Player Safety – Early Detection System (PS-EDS)
![](/globalassets/images/hero--featured-images/kindred_190514_gustavkaiser__dsf9535.jpg?width=1920&format=webp&quality=78)
Proactive interaction
![](/globalassets/images/hero--featured-images/kindred_190514_gustavkaiser__dsf9217.jpg?width=1920&format=webp&quality=78)
Customer risk groups
![](/globalassets/images/hero--featured-images/kindred-group-kontor-maj-2019-0353_px2500.jpg?width=1920&format=webp&quality=78)
Other control tools
![](/globalassets/images/sustainability/rg-image-blurred.jpg?width=1920&format=webp&quality=78)